Faq

How long does processing take before my order ships?

All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation and payment. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.

Where do you ship to and what are the costs?

We offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout based on your location and the selected shipping method.

Can I change or cancel my order?

We are able to modify or cancel an order only if it has not yet been processed for shipping. Please contact us immediately at [email protected] with your order number. We cannot guarantee changes after processing has begun.

What is your return policy?

We offer a 30-day return policy from the date you receive your item. Items must be unworn, unwashed, and in their original condition with all tags attached. Final sale items are not eligible for return. Please initiate all returns through our Returns Center.

How do I start a return or exchange?

To initiate a return or exchange, please visit our Returns Center page and follow the instructions. You will need your order number and email address. For any issues, please contact us at [email protected].

When will I receive my refund?

Refunds are processed to your original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we process it.

How do I find the right size for Two-piece Sets, Tops, or Pants?

Detailed size charts are available on each product page. We recommend measuring yourself and comparing your measurements to our chart for the best fit, as sizing can vary between styles.

What materials are your clothing made from?

We use a variety of high-quality, comfortable fabrics. The material composition for each specific item is listed in the "Product Details" section on its page.

How should I care for my NuruPendo items?

Care instructions are provided on the garment's label and in the product description online. We generally recommend gentle washing and laying flat to dry to maintain the quality and shape of your clothing.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are secured with SSL encryption.

Is my payment information secure?

Absolutely. Our website uses industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with an issue not covered here?

Our customer support team is happy to assist you. For the fastest service, please email us at [email protected]. Please include your order number (if applicable) and relevant details so we can help you promptly.